Taylor, Bean & Whitaker Mortgage Corp. ("TB&W") ceased a majority of its operations on August 5, 2009 and is no longer servicing most loans.

Successive Servicer:

If your loan has previously been transferred to a new servicer, please click here to enter your TB&W loan number and find out who your new mortgage servicer is, plus how to contact them. You should contact your successive servicer if you have a question regarding tax and insurance payments where the check(s) bounced.

TB&W Call Center:

TB&W will close its call center effective March 12, 2010. As previously stated, if you have questions on your loan, please contact your successive servicer. If you need to contact TB&W, you may do so by sending an email to loaninfo@taylorbean.com.

As TB&W has a reduced workforce, your inquiry will be addressed in the order it was received.

Borrower Protocol Order:

The U.S. Bankruptcy court for the middle district of Florida has approved TB&W’s Borrower Protocol (the “Borrower Protocol Order”) which is intended to resolve certain pervasive borrower issues and concerns which include:

1. Insurance proceeds ("loss draft")

2. Tax and insurance escrow refunds

3. Platinum bounced checks

4. "Net –funding" of certain refinanced loans, the resolution of which does not require funding but involves other complexities.

To view a copy of the Borrower Protocol Order, which details the course of action that will be taken once investors elect to opt in to the Borrower Protocol click here.

The following investors have opted in to issues 1, 2 and 3 as described in the Borrower Protocol Order: Ginnie Mae, Freddie Mac, Bank of America, Wells Fargo, Bayview Loan Servicing, Cole Taylor, Seaside, BB&T, Urban Trust Bank, FDIC Colonial, FDIC Platinum, Ocala Funding, TB&W, USAmeribank, Mountainview, Bank of Camden, 21st Mortgage, MGC Mortgage, UMS-Hudson City and Bank of Internet.

The following investors have opted in to issue 4 (net funded loans) as described in the Borrower Protocol Order: Ginnie Mae, Freddie Mac and Wells Fargo.

You may enter your TB&W loan number here  where you will see if your loan was included in the Borrower Protocol Order, the investor of your loan and the servicer to contact that will be administering payments.