Taylor, Bean & Whitaker Mortgage Corp. ("TB&W") ceased a majority of its
operations on August 5, 2009 and is no longer servicing loans.
If you need to contact TB&W, you may do so by sending a written request to:
Taylor, Bean & Whitaker Mortgage Corp.
Attention: Customer Service Department
4901 Vineland Road, Suite 120
Orlando, FL 32811
As TB&W has a reduced workforce, your inquiry will be addressed in the order it
Borrower Protocol Order:
The U.S. Bankruptcy court for the middle district of Florida has approved TB&W’s
Borrower Protocol (the “Borrower Protocol Order”) which is intended to resolve
certain pervasive borrower issues and concerns which include:
1. Insurance proceeds ("loss draft")
2. Tax and insurance escrow refunds
3. Platinum bounced checks
4. "Net –funding" of certain refinanced loans, the resolution of which does not
require funding but involves other complexities.
To view a copy of the Borrower Protocol Order, which details the course of
action that will be taken once investors elect to opt in to the Borrower
Protocol click here.
The following investors have opted in to issues 1, 2 and 3 as described in the
Borrower Protocol Order: Ginnie Mae, Freddie Mac, Bank of America, Wells Fargo,
Bayview Loan Servicing, Cole Taylor, Seaside, BB&T, Urban Trust Bank, FDIC
Colonial, FDIC Platinum, Ocala Funding, TB&W, USAmeribank, Mountainview, Bank of
Camden, 21st Mortgage, MGC Mortgage, UMS-Hudson City and Bank of Internet.
The following investors have opted in to issue 4 (net funded loans) as described
in the Borrower Protocol Order: Ginnie Mae, Freddie Mac and Wells Fargo.
You may enter your TB&W loan number here
where you will see if your loan was
included in the Borrower Protocol Order, the investor of your loan and the
servicer to contact for administering payments.