Taylor, Bean & Whitaker Mortgage Corp. ("TB&W") ceased a majority of its operations on August 5, 2009 and is no longer servicing most loans.

Successive Servicer:

If your loan has previously been transferred to a new servicer, please click here to enter your TB&W loan number and find out who your new mortgage servicer is, plus how to contact them. You should contact your successive servicer if you have a question regarding tax and insurance payments where the check(s) bounced.

TB&W Call Center:

TB&W will close its call center effective March 12, 2010. As previously stated, if you have questions on your loan, please contact your successive servicer. If you need to contact TB&W, you may do so by sending an email to loaninfo@taylorbean.com, faxing correspondence to 352-390-6111 or mailing a letter to:

Taylor, Bean & Whitaker Mortgage Corp.
Attn: Customer Relations
315 NE 14th Street
Ocala, FL 34470

As TB&W has a reduced workforce, your inquiry will be addressed in the order it was received.

Borrower Protocol Order:

The U.S. Bankruptcy court for the middle district of Florida has approved TB&W’s Borrower Protocol (the “Borrower Protocol Order”) which is intended to resolve certain pervasive borrower issues and concerns which include:

1. Insurance proceeds ("loss draft")

2. Tax and insurance escrow refunds

3. Platinum bounced checks

4. "Net –funding" of certain refinanced loans, the resolution of which does not require funding but involves other complexities.

To view a copy of the Borrower Protocol Order, which details the course of action that will be taken once investors elect to opt in to the Borrower Protocol click here.

The following investors have opted in to issues 1, 2 and 3 as described in the Borrower Protocol Order: Ginnie Mae, Freddie Mac, Bank of America, Wells Fargo, Bayview Loan Servicing, Cole Taylor, Seaside, BB&T, Urban Trust Bank, FDIC Colonial, FDIC Platinum, Ocala Funding, TB&W, USAmeribank, Mountainview, Bank of Camden, 21st Mortgage, MGC Mortgage, UMS-Hudson City and Bank of Internet.

The following investors have opted in to issue 4 (net funded loans) as described in the Borrower Protocol Order: Ginnie Mae, Freddie Mac and Wells Fargo.

You may enter your TB&W loan number here  where you will see if your loan was included in the Borrower Protocol Order, the investor of your loan and the servicer to contact that will be administering payments.

1098 Information:

Year End 1098 Forms, which are filed with the Internal Revenue Service (IRS) detailing the amount of interest and mortgage-related expenses paid on a mortgage during the tax year, are available online and were sent via regular mail. Mailed forms were post marked by January 31, 2010.

Please note: if your loan was transferred to one of the following servicers in 2009, only one form will be generated: Cenlar, Saxon, Ocwen, Bank of America, Roundpoint, Dovenmuehle and 21st Century. The form generated by your new servicer will combine both TB&W and the new servicer's information but will not be available online at TB&W's website. Consequently, if your loan was not transferred to one of the above referenced servicers, you will receive a Year End 1098 Form from TB&W and from the new servicer, if applicable.

To view your TB&W Year End 1098 Form online, please login to your account and select the "Statements/Documents" tab.